Privacy Policy

Effective Date: March 19, 2025

1. Introduction

Welcome to ViSpend. This Privacy Policy explains how ViSpend ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website, mobile application, and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.

This policy applies to all users of our Services, including business administrators, cardholders, and website visitors. By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create or register an account
• Complete a business profile
• Apply for virtual cards
• Process transactions
• Contact customer support
• Subscribe to our newsletters
• Respond to surveys or promotions
• Use interactive features of our Services

This information may include:

• Business Information: Legal business name, EIN/Tax ID, business address, industry type, and formation documents.
• Personal Information: Name, date of birth, email address, phone number, mailing address, and government ID information of business owners and authorized users.
• Financial Information: Bank account details, transaction history, and spending patterns.
• Authentication Information: Login credentials, security questions, and verification codes.
• Communications: Information you provide in emails, chat sessions, or phone calls with our support team.

2.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information about your device and how you interact with our Services:

• Device Information: IP address, operating system, browser type, and device identifiers.
• Usage Data: Pages viewed, features used, time spent on platform, navigation paths, and interaction patterns.
• Location Information: General location derived from IP address or more precise location if you grant permission.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: Information from our business partners, such as marketing and referral partners.
• Identity Verification Services: Information to verify your identity and business legitimacy.
• Financial Institutions: Account and transaction information from connected bank accounts.
• Public Sources: Publicly available information about your business.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Process transactions and issue virtual cards
• Manage your account and provide customer support
• Develop new products and features
• Analyze usage patterns to improve user experience
• Fix bugs and troubleshoot technical issues

3.2 Security and Fraud Prevention

• Verify your identity and business information
• Detect and prevent fraudulent transactions
• Monitor for suspicious activity
• Protect against unauthorized access to accounts
• Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements

3.3 Communications

• Send administrative messages about your account
• Provide updates about our Services
• Deliver marketing communications if you've opted in
• Respond to your inquiries and support requests
• Conduct surveys and collect feedback

3.4 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Enforce our Terms of Service and other legal rights
• Respond to lawful requests from public authorities

4. How We Share Your Information

We may share your information with the following categories of third parties:

4.1 Service Providers

We share information with third-party service providers who help us operate our business and deliver our Services, including:

• Stripe: Our primary payment infrastructure provider that processes transactions, manages virtual cards, and handles payment information. When you use our virtual card services, your payment information is transmitted securely to Stripe, who maintains PCI DSS compliance for storing and processing financial data.
• Identity verification services: To verify your identity and business information.
• Cloud hosting providers: To store and process data.
• Analytics providers: To help us understand how our Services are used.
• Customer support tools: To provide customer assistance.
• Communication services: To send emails and notifications.

These service providers are permitted to use your information only for the specific purposes for which it was provided and in accordance with our instructions.

4.2 Business Partners

We may share limited information with our business partners to provide joint offerings, facilitate our Services, or for marketing purposes if you've consented.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Implementation of firewalls and intrusion detection systems
• Regular security assessments and penetration testing
• Employee training on data security best practices
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You can access and update certain information through your account settings. You may also contact us to request access to, correction, or deletion of personal information that you have provided to us.

6.2 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

6.3 Cookies and Tracking Technologies

Most web browsers allow you to control cookies through their settings. However, if you reject cookies, you may still use our website, but your ability to use some features may be limited.

6.4 Data Subject Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide you with our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

When you delete your account, we may retain certain information as required by law or for legitimate business purposes. We will also retain usage data for internal analysis purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email or through a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically.

11. Third-Party Services and Links

Our Services may contain links to third-party websites or services that are not owned or controlled by ViSpend. This Privacy Policy only applies to our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Specific Provisions for Different Jurisdictions

12.1 California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information we collect and disclose
• Right to delete certain personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights
  
  13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
WhatsApp: +1 (814) 351-1355


Data Protection Officer:
You can reach our Data Protection Officer at [email protected]

If you have unresolved concerns, you may have the right to complain to your local data protection authority.